However, when you try to install the driver in macOS 12.0.1 Monterey, it does not work with the error message, “This update requires macOS version 12.0 or earlier”. The problem is when you go to the HP Laserjet website, it appears that the drivers for the latest versions of macOS are available such as macOS 12 Monterey: Many HP LaserJet or OfficeJet Printer users that have either bought a new M1/M2 Mac or updated to the latest version of macOS Ventura, macOS 12.2.1 Monterey and more recently macOS 12.5 have suddenly found it has stopped working or won’t connect to their Mac.Īlthough many printers will work without drivers on a Mac using AirPrint and Bonjour, some HP all-in-one printers will not meaning you must have the drivers in order to use it with a Mac. HP Printers are some of the best printers for Macs but updates to macOS Ventura and Monterey have caused driver problems with Officejets such as the HP OfficeJet 9025 and Laserjets including the HP LaserJet Pro M479fdn, HP1102w, P1007, M751dn, M11, M12, M12W and M13 series. After doing this, Scan to Computer worked! Why was this change necessary? The support person claimed it’s because of a known bug in the HP software.If you’ve had problems getting your HP LaserJet or OfficeJet Printer to work with the latest versions of macOS or on your new M1/M2 Mac, here we show you how to get it working with macOS Ventura, Monterey and Big Sur. In particular, I needed to change the “Move Finder Items” destination folder from its default selection (Documents) to any other location (I created and selected an HP Scans folder). To fix problems with Scan to Computer’s Save as PDF task, you need to edit the relevant Scan Tasks item in HP Utility. Fixing the problem with these choices required that I edit each of the tasks. I had been unsuccessfully trying both Save as PDF and Save as JPG. This revealed a list of “shortcut” tasks with the same names as appear on the 8600’s touchscreen. Return to the Scan to Computer section of HP Utility. When he returned, he had a new tactic for me to try: After rehashing much of the same fruitless territory as covered in the Forums, the support person put me on hold. But this may not be sufficient.Īs a last resort, I telephoned HP tech support. To initiate scans directly from the printer, you first have to enable the HP Utility option shown here. While these steps are necessary, they were not sufficient to be the solution. Had I checked the “Enable Scan to Computer” option from the Scan to Computer section of the included HP Utility application? (Yes, I had). After I posted a message to the HP Support Forums, two HP employees replied with queries: Had I installed all the HP software that came with the printer? (Yes, I had). Neither HP’s online support nor the printer’s

Hp utility mac scan